Investigation of Emotional Labor and Life Satisfaction Levels of Staff in Central Organization of General Directorate of Sports Services

Abstract

Present study aims to investigate the emotional labor and life satisfaction levels of staff in the central organization of General Directorate of Sport Services. The population of the study consists of staff in the central organization of General Directorate of Sport Services. The sample is consisted of 276 staff determined by random sampling method. As data collection tool; to determine the demographic characteristics of the participants, a four-item ''Personal Information Form'' as well as a nine- item ''Emotional Labor Scale'' developed by Brotheridge and Lee (2003) and adapted to Turkish by Dursun et al. (2014) and ''Life Satisfaction Scale'' developed by Diener et al. (1985) and adapted to Turkish by Bekmezci and Mert (2013) were utilized in the study. In the analysis of the data, frequency, percentage (%) and median values were used. Kruskal Wallis test was used for normal distribution of data and Mann Whitney U in test non-parametric tests was used according to the results gathered. The significance level was taken as p<0,05. When the findings obtained from the study were evaluated, life satisfaction levels of GDSS staff were at medium level. At the same time, there was a significant difference in education level and working time in the profession “in the sub-dimension of hidden emotions of emotional labor dimension of staff in GDSS. Activities such as various social activities can be organized by the Institution to improve the belonging of employees and to increase the levels of emotional labor and life satisfaction.