Investigating the Critical Success Factors of Excellence Model Implementation in the Public Sector “Egypt Government Excellence Award”

Abstract

The purpose of this paper is to outline the structure of the Egypt Government Excellence Award, as well as to investigate the role of adopting an excellence framework in developing public sector work nature and improving public services, as well as to attempt to identify and propose solutions to the practical problems and challenges posed by excellence awards.

The paper will highlight and investigate critical success factors (CSFs) that influence the success of the excellence model's implementation and adoption in the Egyptian public sector. A qualitative method will be used to build a model for CSF.

The paper has summarized potential CSF that has been analyzed in previous literature that developed different models with different methodologies according to industry context. The majority of literature has discussed and analyzed CSF regarding TQM principles, with very little literature having discovered CSF of Excellence Models.

The paper uses a qualitative narrative approach for an exploratory purpose. The data has been collected and analyzed using human interactive data sources by using unstructured interviews with experts in excellence from Egypt and other countries that have a similar context to EGEA.

The results have shown that the main top five CSF, which are considered the main factors that will help any public organization in Egypt to successfully implement excellence models, are leadership, human assets, culture, excellence model, and performance management system.