Digital Transformation Challenges for Government Sector

Ashraf Elsafty, Amal Yehia


Digital transformation in Egypt became government trend supporting by political leader starting in services places like civil registry, real estate center, traffic department and many ministries do their best to apply digital transformation. In the public sector, digital transformation refers to the digitization of government activities, such as delivering a better and easier customer experience, enacting regulations that allow for a distributed workforce, and upgrading and optimizing processes to save money and resources. Employee behavior is a basic element that can affect positively or negatively, positive effect will lead to fasting transformation and increasing services so the upper management can achieve their plans. At the opposite direction if negative impact where employee become obstacle and problem for this transformation the plans will take more time, and this will harm all the systems and prevent integrity between them. Some factors will affect employee behavior education, skills, work culture, leadership, job responsibility and effective communication. Also, we cannot ignore training, and finance. No one denies the impact of digital transformation on the economy of countries, and that is why the obstacles that face digital transformation need to more explored and manipulated in different techniques according to the material and moral needs to achieve complete digital transformation.

The study utilized a quantitative approach by administering a self-administered questionnaire to government officials in the public sector of Egypt. The collected data was analyzed using SPSS. The results of the analysis confirmed the relationship between various factors and the implementation of digital transformation in the Egyptian public sector. These factors include financial capabilities, availability of infrastructure and communication systems, organizational culture, cooperation between government, business, higher education, and civil society, employee experience and skillset, selection of senior leaders, employee-centered organization, and diversity management.


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