Exploring Impact of Corporate Social Responsibility on Organizational Performance, the Case of Turkish Islamic Banks

Abstract

This paper attempts to explore the impact of corporate social responsibility activities on organizational performance through focusing on Turkish Islamic banks as a dynamic organization and growing at high rate over past two decades. The paper focused also on Turkish Islamic banks stakeholders’ area which reflect the bank performance and CSR activities and how to monitor the impact through many tools, to explore this relationship, CSR activates used as the independent variable and organizational performance as the dependent variable within the theoretical framework and hypotheses addressed by the paper investigation. then depending on narrative approach of data collection through interviews, with different segments of stakeholders and discussions based on direct questions according to each segment type. Paper explained CSR definitions and theories, discussed its relationship with modern global trends and focused on stakeholder approach for explaining the real meaning of CSR. As this approach concerned about stakeholders needs and reflects the corporation interest from them. The paper used the stakeholders’ approach in measuring social responsibility, where the impact of social responsibility was known through the direct approach towards the stakeholders. While for organizational performance focused on tools and models that measure performance, using the balanced score cards to apply it on the study through its four major sides (financial, operations, customers and research & development). Major recommendations focused on critical need of CSR deployment, with clear function/department in chars, CRS impact reputation directly, and the high demand on Islamic banking services may decline by time, but it can be maintained through CSR activities.