The Influence of Web Based Cooperative Information System to Improve the Quality of Member Service in Universitas Muhammadiyah Sukabumi

Abstract

The role of cooperative is still very important in Indonesia and technology development compels cooperative to change in management especially in presenting data that is more accurate, complete, fast, and transparent. University Cooperative keeps on innovating in giving service to members. This paper tries to present university cooperative information system that aims at increasing service quality by providing university cooperative information system website. Therefore, cooperative member is able to observe cooperative development online. Research method applies qualitative descriptive analysis. Population is member cooperative finance report. Sample is taken by purposive sampling. Research instrument applies questioner to management to know how the influence of cooperative information system toward management achievement and to cooperative member to know member response toward cooperative information system program. Data collection is done by interview to cooperative management and finance data processing is done by using university cooperative information system application. The result of service quality toward member is fast in providing more accurate data with the availability of cooperative information system so that data which is wanted can be obtained faster, accurate, and can decrease mistake in writing data process and decrease mistake in presenting finance report.