Conflict Resolution Strategies in Media Discourse: The Case Study of: “Ɂəl xayT ləbyəD” “The Mediator”

Abstract

This study examines the way discourse can contribute to conflict resolution. The study focuses on the discourse strategies used by the disputants in ‘the Mediator’ TV show to resolve their interpersonal conflicts. It also identifies the different tactics that the disputants in ‘the Mediator’ TV show use to negotiate their conflicts collaboratively and hence reach joint outcomes. Taking into consideration the significant role argumentation plays in the management of conflict, the study also seeks to underline the different rhetorical strategies and argumentative fallacies through which the contestants in ‘the Mediator’ TV show achieve their goals.

Within a data corpus based on video-recordings of disputants in ‘the Mediator’ TV show, a number of interactional exchanges are phonetically transcribed, translated into English and qualitatively analyzed. The study analytical approach includes conversation analysis (Sacks (1974) Jefferson & Schegloff (1974)) as the methodological framework to investigate the contestants’ discourse strategies during conflict resolution process. The qualitative analysis of the selected data reveals different discourse and negotiating strategies adopted by the disputants to reach a resolution. These strategies contain discourse strategies of integrative conflict resolution, discourse strategies of cooperative competing conflict resolution, avoiding discursive strategies to conflict resolution, and finally discourse strategies of compromising conflict resolution. Strikingly is the fact that the results of the study identify accommodating, as the only style that has not been adopted by the disputants in ‘The Mediator’ TV show during the process of resolving their conflict.