Elaboration of an Instrument to Measure the Construct "Satisfaction with the Training Received"

Abstract

In the context of higher education, one of the relevant elements to assess the quality of service rendered by educational institutions is the assessment that students do in terms of “satisfaction with the training received”. Currently, in the literature there are some limitations to determine the main dimensions of the construct “satisfaction with the training received”. The aim of this paper is to present evidence of content validity of a set of indicators to measure this construct. After conducting a review of the literature, and based on a questionnaire previously elaborated to measure satisfaction in training programs, a structural and operational definition of the construct was presented, in order to obtain the main dimensions and subdomains that form the construct. Then, a set of indicators were specified to measure each dimension of the construct. Finally, evidence of content validity was obtained carrying out an expert opinion study. As a result, all the indicators presented were suitable or fairly appropriate based on Osterlind indexes about its degree of adjustment with its dimension, and were considered representative. Other evidence of psychometric properties, reliability and validity are planned to be obtained in the future.